BUYER OPERATIONS GUIDE

How Ordering Works

Een duidelijke zakelijke orderflow van accountactivatie tot levering, gebouwd voor snelheid en inkoop control.

Apply for AccountOpen Catalog
SURPRAV ordering flow

Core ordering workflow

Designed to remove inkoop friction and ordering ambiguity.

  1. Step 01

    Account Verification

    Submit business details and receive approval for zakelijke access.

    Typical: < 24h

  2. Step 02

    Select SKU + Volume

    Choose assortment and match quantity to minimale afname and pricing tier thresholds.

    minimale afname-fit required

  3. Step 03

    Order or offerteaanvraag

    Place direct order for standard flows or open offerteaanvraag for negotiated terms.

    offerteaanvraag SLA < 24h

  4. Step 04

    Delivery Execution

    Track shipment with cold-chain evidence and completion confirmation.

    OTIF monitored

Ordering paths

Choose the flow that matches your buying model.

Path

Direct Catalog Order

Best for recurring SKUs with predictable volume and no negotiation cycle.

Open shop

Path

offerteaanvraag inkoop

Best for large volume, custom pricing and contract-aligned buying.

Open offerteaanvraag

Path

Container Planning

Best for export and palletized demand with lane-based logistics planning.

Open logistics

Order operations KPIs

Core numbers buyers use to plan and execute.

24h

Account approval target

Business days

3

Order path types

Direct, offerteaanvraag, export

48h

Typical delivery cycle

Lane dependent

100%

Traceable handover

Per completed order

Ready to place your first SURPRAV order?

Activate your account and pick the ordering flow that fits your volume.

Start Account ApplicationContact Order Support