24h
Claim reporting window
Preferred intake speed
QUALITY ASSURANCE DESK
Claims Procedure
Structured quality claim workflow for rapid investigation, transparent communication and resolution continuity.
Claim handling indicators
Service levels for quality and fulfillment claims.
48h
Initial assessment
QA review target
5d
Resolution target
Typical closure cycle
Batch-linked
Investigation depth
Traceability-driven
Claim categories
Standardized claim domains for faster case routing.
Claim Type
Quality Deviation
Product quality or sensory mismatch versus expected specification.
Open specsClaim Type
Packaging or Quantity Issue
Damage, leakage, incorrect quantity or missing items at delivery.
Open casepacksClaim Type
Temperature Concern
Cold-chain breach indication during handover or receiving.
Open delivery controlsClaim Type
Documentation Mismatch
Label, certification or document inconsistency affecting use.
Open certificatesClaims workflow
From issue intake to controlled resolution closure.
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Step 01
Claim Intake
Buyer submits order details, issue summary and evidence package.
Case logged
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Step 02
QA Investigation
Team validates batch, handling history and documented controls.
Root cause scoped
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Step 03
Resolution Proposal
SURPRAV proposes replacement, credit or corrective action path.
Resolution offered
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Step 04
Closure and Prevention
Case is closed with preventive feedback into operations.
Case closed
Claims Intake Form
Need support on a current quality issue?
Submit the claim with order, batch and evidence details for priority handling.
